Clear, thoughtful answers to help you navigate your home health care journey.
At NORTHBAY HOME HEALTH, we understand that choosing home health care comes with essential questions. This page provides precise, reliable answers to help you make informed decisions about our services, scheduling, costs, and support. Browse our frequently asked questions below or reach out to us directly if you need more assistance.
What types of home health care services do you offer?
We offer skilled clinical RN assessments, ventilator supervision, catheter care, speech, wound care, IV therapy, and home health aide services—tailored to meet your individual needs at home.
Who is eligible for your services?
Our services are available to homebound individuals of all ages who require skilled care as prescribed by a physician.
Do you provide care for chronic conditions?
Yes, we support patients managing chronic illnesses like diabetes, COPD, heart disease, and more with personalized care plans developed by our clinical team.
Are your caregivers certified and trained?
Absolutely. All our nurses, therapists, and aides are licensed and certified and receive ongoing training to ensure safe, high-quality care.
What happens during the initial assessment?
A licensed nurse or clinician will visit your home to evaluate your health needs, review your medical history, and develop a customized care plan.
Can I reschedule or cancel an appointment?
Yes. Please call us at least 24 hours in advance, and we’ll gladly assist you.
Are there out-of-pocket costs?
Depending on your coverage, you may have minimal out-of-pocket costs. We’ll explain all the financial details before services begin.
Can I pay privately for services?
Yes, private pay options are available for those not using insurance. Our team will work with you to find the best payment arrangement.
Can family members be involved in the care process?
Definitely, we encourage family involvement and provide updates regularly to ensure peace of mind and transparency.
What if I need urgent assistance after hours?
We offer 24/7 on-call nursing support. If it’s after hours, call our main number, and you’ll be connected to a nurse promptly.
How soon can services begin?
In many cases, services can begin within 24–48 hours of your initial assessment, depending on urgency and insurance verification.
Compassionate Care Begins Here!
Give your loved one the personalized, professional care they need—right where they feel safest: home. Contact us today or complete the form below to begin compassionate, expert-led home health services immediately.